Flight Coordination & Client Services

• Coordinate confirmed private jet and helicopter charters from initial itinerary through to flight completion.

• Liaise with aircraft operators, handling agents, ground transport providers and other relevant parties.

• Prepare and distribute flight itineraries, passenger information and travel documentation.

• Coordinate catering, ground transportation and individual client requirements.

• Monitor flight arrangements and communicate relevant updates to clients.

• Proactively identify and resolve operational issues, escalating matters where appropriate.

• Follow up with clients after their flights, ensuring everything went smoothly and any feedback is addressed.

• Maintain consistently high standards of client care throughout the entire journey.

Executive & Administrative Support

• Assist the Founder with diary management, scheduling and meeting coordination.

• Organise correspondence, maintain records and manage administrative tasks.

• Track outstanding actions, deadlines and follow ups.

• Assist with preparing documents, reports and business correspondence.

• Support the development and improvement of internal processes.

Client & Prospect Follow Ups

• Follow up with existing Privavia and LexAir enquiries on behalf of the business.

• Maintain accurate prospect and client information within our CRM.

• Coordinate introductory calls, client meetings and follow up discussions.

• Assist with gathering information from prospective clients and keeping enquiries progressing.

• Support ongoing client relationships through professional, thoughtful communication.

Finance Administration

• Organise and file receipts, invoices and financial documentation.

• Liaise with our external bookkeeper regarding missing information or documentation.

• Maintain organised records and assist with general finance related administration.